Help & Questions

Got a question? We've got answers. If you don't find what you're looking for below, feel free to reach out and we'll get back to you as soon as possible.

Orders & Shipping

How long does shipping take?
Most orders are processed within 1–3 business days and delivered within 5–7 business days depending on your location.

Do you offer free shipping?
We offer free shipping on orders over a certain amount. Check our current promotions for details.

Can I track my order?
Yes! Once your order ships, you'll receive a tracking number by email.

Products

What are your candles made of?
Our candles are handcrafted in small batches using premium ingredients. Each product listing includes full details on materials and burn time.

How do I care for my candle?
For the best experience, trim the wick to ¼ inch before each burn and allow the wax to melt to the edges on the first use. Never leave a burning candle unattended.

How long do your candles burn?
Burn times vary by size and are listed on each product page.

Returns & Refunds

What is your return policy?
We accept returns within 30 days for unused, unlit items in original packaging. Visit our Return Policy page for full details.

My order arrived damaged — what do I do?
We're so sorry! Please contact us within 7 days with a photo of the damage and we'll send a replacement right away.

Still need help?

Reach out to us and we'll respond within 1–2 business days. We love hearing from our customers!